Shipping & Returns – Deluar Jewelry

Shipping costs for Spain are free

Shipping & Returns

Shipping

Once the order is placed, an email will be sent to confirm the purchase. Each piece is handmade in our jewelry workshop. We took 10-15 working days for us to create your Deluar jewel (shipping days depend on your location). The cost of each shipment will be included on each piece.

Returns

As we make each piece by order, we couldn’t offer refunds for change of mind purchases, so please make your selection carefully. If you have any questions, contact us at deluarjewelry@gmail.com

Make sure the size when selecting your Deluar jewel so not to waste any piece.

Product guarantee

DELUAR will be liable to the customer for any damage during the two years following delivery of the product. The warranty period of the article starts from the day of purchase. After these 2 years, no article can be sent to our repair shop.

First month: Within 30 days after the purchase, and except for a clear manifestation of misuse by the customer, DELUAR will assume the part as defective and will deliver a new jewel piece or, if this is not possible, one of the same value.

From month 1 to month 6: From the second month after the purchase, DELUAR will proceed to change the piece if it is a manufacturing defect (which will always be established by the brand) or a repair with reduced cost (-30% discount on the pvp of the repair).

From month 6: If the defect appears after the first 6 months from the purchase, DELUAR assumes that it is not a manufacturing defect and all jewelry should be sent to our workshop assuming 100% of the pvp of the repair.

If you have any related questions, send us an email to deluarjewelry@gmail.com and we will be happy to help you.